About International Orders at M&J Lindsay

International Orders - Overview
What about Customs Regulations & Importation Laws?

M&J Lindsay is pleased to offer international ordering and shipping. While the vast majority of international orders arrive at their destination with no problems. Our policy has changed for all international orders. We have had to revise our international shipping policy.

NEW POLICY ADDED TO OUR INTERNATIONAL SHIPMENTS - ALL international orders and shipments will be subject to the following terms:

Terms: There is a minimum order of $200.00 for all international orders ( not including shipping and handling charges ) We no longer accept online orders or payments by credit cards for international orders. Payment must be in the form of a bank cashiers check. (no exceptions) All funds will be verified by our bank before order is processed and shipped out.

International orders will usually be shipped by UPS. In some case you will be given an option to have it shipped by USPS in your quotes.

Email our for a quote today.

When requesting a quote.
Include information below in your email.

Item Number(s)
Quantity / How many
Complete address where the package will be shipped to

We can not give you a quote with out this information.

FAQ about International Shipments

M&J Lindsay is pleased to offer international shipping. We are one of just a few on-line health retailers that offer this service and we are proud to share our store with the World Wide Web. While the vast majority of international orders arrive at their destination with no problems whatsoever, there are several things you should know.

First, M&J Lindsay does not and cannot track or manage the thousands of international import laws, rules, guidelines and limitations for the 200 plus countries we currently ship to. We urge all of our international customers to check with their local customs office or UPS Customer Service Center ( www.ups.com or USPS at www.usps.com) prior to placing an order if there are ANY questions regarding the importation of a product, ingredient or quantity of product. Please see What about Customs Regulations & Importation Laws? for more information.

Second, declaration of package contents and values are mandated by Customs agencies throughout the world. In accordance with these laws/rules/regulations, M&J Lindsay must and does report general package contents and fair replacement values. Any and all duties and fees imposed by the destination country are solely the customer’s responsibility. Please see What about Customs Regulations & Importation Laws? for more information.

What is an International order?
Any order where the order billing address and/or shipping destination is outside the United States. Even if the shipping destination is within the USA. And, the billing address is outside the United States. The order is considered an international order.

How do I pay for my international order? Will M&J Lindsay accept my credit card?
We no longer accept payments by credit cards for international orders. Payment must be in the form of a bank cashiers check. (no exceptions) and made out to M&J Lindsay in U.S. Dollars. All funds will be verified by our bank before order is processed and shipped out.

How does M&J Lindsay ship internationally?
M&J Lindsay uses USPS and UPS as its primary international carrier, but reserves the right to use additional or alternate carriers at its sole discretion.

What is M&J Lindsay’s International Shipping Schedule?
International shipments leave our facility on basically the same schedule as posted on our website for domestic shipments, except where there are back ordered items. In this case, we may hold shipment of the order for up to 7 business days. If the back order lasts longer than that time, we will ship the in-stock items and fill the back order at a later time. Shipping fees will be adjusted accordingly. A nominal shipping surcharge/fee applies for international back order shipments. In some cases, we may have to cancel the back order on discontinued items, or for items where shipping costs to you would be prohibitive.

How long do international orders take to arrive?
International Shipments generally arrive at their destination country between 4 and 6 days of shipment, depending on delivery zone and carrier. For more details on time-in-transit estimates, visit www.ups.com or www.usps.com.

Can I track My international Order?
Yes, when UPS is used as the international carrier, tracking is available throughout the delivery/shipping process to the final destination. USPS International Express and some other carriers offer tracking up to the arrival at Customs or the border in the destination country. You will be provided with a tracking number for your order and the name of the carrier M&J Lindsay has contracted to ship the package to the destination country. The tracking number will be provided at the time of shipment.

How are international shipping fees calculated and what do they include?
Shipping costs for international orders are based on overall package weight and dimensions, and an average of shipping zones. Shipping fees cover only the cost of package transportation based on weight and zone formulas, and the cost of packaging materials, and limited, basic insurance (as defined by the contracted carrier). Shipping fees do NOT include any Customs or Brokerage fees, or importation taxes, duties, tariffs, penalties, etc. These remain solely and completely the customers responsibility. By placing an international order at M&J Lindsay, you agree to pay the full order & shipping amount, as well as any fees mandated by Customs or the government at the destination country.

What if I select an incorrect or unavailable shipping option?
Online shipping options are only available for USA. If you are ordering from outside of the USA and try to place your order online by selecting a shipping option. Your order will be refused/canceled and will not be processed or shipped.

Please Note: If selecting one of the shipping options online only intended for USA orders for any International orders will result as a cancellation or rejection of your order. The order will not be process or shipped out and you will not be notified by email of the cancellation.

What about Customs Regulations & Importation Laws?
Declaration of package contents and values are mandated by Customs agencies throughout the world. In accordance with these laws/rules/regulations, M&J Lindsay must and does report general package contents and fair replacement values.

Customs regulations and international import guidelines and laws vary greatly throughout the world and from country to country. M&J Lindsay accepts no liability whatsoever for these laws, regulations and guidelines, nor for any fees (including but not limited to taxes, tariffs, duties, etc.) associated with them except where U.S. law obligates us to do so. Please note that should you refuse the package because of duty fees that may be associated with it, or for any other reason, you retain responsibility and hereby agree to pay the full order price, plus shipping costs for the order.

If you have any questions about your ability to import a given product, ingredient or quantity of a given product, we URGE you to contact your customs agency or your local UPS Customer Service Center for information ( www.ups.com ). These agents may be able to guide you as to whether or not your destination country will allow the delivery of an item or items in your package. M&J Lindsay is NOT responsible for packages held or denied by Customs in any destination country. The customer remains responsible for the full order price plus shipping costs should any package be held or denied by Customs. Should your package be held or refused by customs for any reason at the destination country, you hereby remain responsible for the full purchase price of the order plus shipping costs. Additionally, should you refuse the package because of duty fees that may be associated with it, or for any other reason, you retain responsibility and hereby agree to pay the full order price, plus shipping costs for the order.

When you submit an international order, you accept complete and sole liability and responsibility for the package and its contents once it has left the M&J Lindsay facility, or any facility with which M&J Lindsay has contracted.

What if my international order is lost or damaged in shipping?/ Is my international order insured?
Should an international M&J Lindsay order be lost or damaged in shipping, we will open a claim with the shipper. M&J Lindsay will replace or issue credit for the lost order or damaged item(s) once the claim has been settled. M&J Lindsay liability in cases of lost or damaged packages is limited ONLY and SOLELY to the amount of the claim paid and settled by the carrier.

If a package cannot be delivered for any reason other than carrier loss or damage, to the address you provided, or should you refuse the package, you hereby agree to pay for the order in full and waive all rights of chargeback.

How can I cancel my international order?
International Orders may be canceled at any time prior to the order having entered the shipping process. Your request for cancellation must include your full name, address and the order number (if applicable), and must be confirmed by a M&J Lindsay representative in writing or by email. If your request for order cancellation has not been confirmed by M&J Lindsay in writing or email by an authorized representative of M&J Lindsay, the order IS NOT considered canceled and you agree to pay for the order in full. Once an international order has shipped, it cannot be cancelled, and the customer hereby agrees to pay the full amount of the order plus shipping.

Can I return my international order?
Because U.S., law prohibits the re-importation of many health-related products, we cannot accept returns on any international orders.

M&J Lindsay reserves the right to cancel or refuse any order at its sole discretion, with no reason supplied.